These are the Frequently Asked Questions, if you have any other question, contact us.

YOU get to pick the styles that get shipped to you! After your stylist has put together your outfits, you preview and select which ones ship – we don’t randomly select styles for you to try without seeing them first. We offer budget friendly clothing without compromising on quality. Our vendors are ethically sourced from around the world. If you keep 3 or 4 pieces, you will get 25% off and 30% discount if you keep all 5. Effective May 1st, 2021 you will get 15% discount on 3 or 4 pieces kept.

You will be charged a $20 styling fee; however, this fee is applied as a credit to your purchase if you decide to keep an item from your order. This fee applies at the time of submitting a styling request, if you cancel your preview session the styling fee will be applied. Unlike other similar services, we style you at the time of preview and not at the time of shipment.

No, you request when you want to get styled by submitting a new request on your “My Style” page.

Once you’ve filled out your Style Profile, your stylist will get back to you with curated looks to review within 2-3 business days. (A note on timing: While we try extremely hard to stay within this 2-3-business-day window, sometimes we need a little extra time. We’re a super small team and if we get a ton of new requests all at once there are likely to be delays. Thank you so much for understanding and hanging in there with us!) After you have selected items to be shipped to you, you’ll typically receive your box within 10 – 12 days.

Oh, no! We’re so sorry you didn’t like the items your stylist picked for you. We get it, though. Sometimes we don’t get your style just right or we pick items that you already have in your wardrobe. We’re human after all – no bots here at FASHOM ;). Contact your stylist via email at stylist@fashom.com, we’ll follow up as soon as possible!

Yes, of course. We know women love to bargain so we’ve taken care of that for you. We try to make sure we give you the best quality of products at a good price. Plus, you get 25% for keeping THREE pieces and 30% discount for keeping all FIVE! Simply select the pieces you want to keep on your checkout screen and return the rest in the pre-paid envelope. You can also use any available credits here. Effective May 1st, 2021 you will get 15% discount for keeping 3-4 pieces.

You can send us an email at hello@fashom.com and tell us what you would like .We’ll check the availability for the piece(s) and inform you the timeframe for you to receive it. You can complete checkout with the piece(s) as “KEEP” on the checkout screen.

Yes! Our goal is—and has always been—to style every body! Let your stylist know your size, and they will find options that fit your style as well as size requirements. We carry XS to 3X.

You can edit your size and style preferences at any time in your profile settings.

To verify your payment method, a pending transaction may appear on your credit or debit card. This is not an extra charge, but a temporary authorization we use to verify your payment method. It should clear within 5-7 business days.

Yes! For every box sold, we donate $1 to Second Chance Rescue NYC. This is a new initiative for us, and as a 100% cruelty-free startup, we can’t think of a better way to give back.

For each friend that makes a purchase on Fashom, you receive $10 and they’ll receive $10 too.